Last updated: July 21, 2026

These Terms & Conditions ("Terms") govern your access to and use of the design subscription services provided by Maison Gravity, a sole proprietorship doing business as Graphic Service ("Graphic Service," "we," "us," or "our"). By subscribing to or using our services, you agree to these Terms. If you do not agree, do not use the service.

1. The Service

Graphic Service provides graphic design services on a flat-rate monthly subscription basis. Subscribers may submit design requests through the intake process we provide. Requests are completed sequentially, one active request at a time, unless your plan states otherwise.

"Unlimited requests" means you may submit as many requests as you like to your queue. It does not mean unlimited simultaneous delivery. Work is produced one item at a time in the order received.

2. Scope of Work

We provide design services including but not limited to email design, landing page graphics, advertising creative, print and out-of-home production files, social assets, and campaign adaptations.

The following are outside the scope of the subscription and are not provided:

• Custom illustration or 3D rendering

• Motion graphics, video editing, or animation

• Photography, retouching beyond basic adjustment, or art direction of shoots

• Front-end development, coding, or website implementation

• Copywriting

• Trademark, logo, or brand identity systems

• Document design (extensive multi-page documents, packaging dielines)

We reserve the right to decline any request that falls outside scope, or that we determine to be unlawful, infringing, defamatory, or otherwise inappropriate.

3. Turnaround

Standard turnaround for a typical request is 3 business day(s) from the time the request enters active production with complete information. Larger or more complex requests may require additional time; we will tell you if this is the case.

Turnaround times are estimates, not guarantees. Delays caused by incomplete briefs, missing assets, or slow feedback are not counted against turnaround.

Business days are Monday through Friday, excluding United States federal holidays.

4. Revisions

Revisions are included and unlimited within the original scope of a request. A revision is a refinement of the work as briefed. A change in direction, deliverable, or specification constitutes a new request and re-enters the queue.

5. Client Responsibilities

To receive work, you agree to:

• Provide complete, accurate briefs including all necessary copy, assets, brand guidelines, and specifications

• Provide any required fonts, licensed imagery, or proprietary assets, along with confirmation that you hold the rights to use them

• Respond to questions and feedback in a timely manner

• Ensure that all materials you supply do not infringe any third party's intellectual property or other rights

We are not responsible for delays or errors arising from incomplete, inaccurate, or late input.

6. Payment and Billing

Subscriptions are billed in advance on a recurring monthly basis via our payment processor. By subscribing, you authorize us to charge your payment method on each billing date until you cancel.

Your billing cycle begins on the date of your first payment and renews automatically on the same date each month.

If payment fails, we may suspend work on your account until payment is resolved. Accounts that remain unpaid for fourteen (14) days may be terminated.

Prices are subject to change. We will provide at least thirty (30) days' notice before any price change affects your subscription. Existing subscribers retain their original rate for as long as their subscription remains continuously active. If you cancel and later resubscribe, current pricing applies.

You are responsible for any applicable sales tax, VAT, or similar charges.

7. Pausing

You may pause your subscription at any time. When paused, billing stops and any unused days in your current billing period are credited to your account for future use. Paused accounts do not receive work.

Credited days do not expire and remain available for future use.

8. Cancellation and Refunds

You may cancel at any time through your account or by contacting us at info@graphicservice.co. Cancellation takes effect at the end of your current billing period. You retain access to the service through the end of the period you have paid for.

All payments are non-refundable. We do not provide refunds or credits for partial months, unused time, or requests not submitted. This is because the subscription reserves designer capacity regardless of whether it is used.

As a limited exception, a new subscriber may request a full refund within seven (7) days of their first payment, provided that no design work has been delivered to them. Once any deliverable has been sent, this exception no longer applies.

9. Intellectual Property

Upon full payment for the billing period in which work was delivered, you receive full ownership of the final delivered design files produced specifically for you. This includes the right to use, modify, reproduce, and distribute the work commercially.

The following remain our property or the property of third parties:

• Source files, working files, and unused concepts, unless expressly provided

• Fonts, stock imagery, icons, plugins, and other third-party assets, which remain subject to their own licenses. You are responsible for obtaining appropriate licenses for continued commercial use of any third-party assets used in your work.

• Our processes, methods, templates, and internal systems

We reserve the right to display work produced for you in our portfolio, website, social media, and marketing materials, unless you request otherwise in writing. If your work is under embargo or subject to a confidentiality obligation, notify us and we will withhold it from public display.

10. Confidentiality

We will treat non-public information you share with us as confidential and will not disclose it to third parties except as necessary to perform the service or as required by law. If you require a formal mutual NDA, contact us at info@graphicservice.co.

11. Account Use

Your subscription is for a single business or brand. Subscriptions may not be shared, resold, or used across multiple unrelated companies without a separate arrangement. Agencies and multi-brand accounts should contact us for appropriate terms.

12. Termination

We may suspend or terminate your account at our discretion, including for non-payment, abusive conduct toward our team, breach of these Terms, or requests for unlawful or infringing work. Where termination is not for cause, we will refund any unused prepaid time on a pro-rata basis.

13. Warranties and Disclaimers

The service is provided "as is" and "as available." To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that deliverables will achieve any particular commercial, marketing, or performance outcome.

14. Limitation of Liability

To the fullest extent permitted by law, our total aggregate liability arising out of or relating to these Terms or the service shall not exceed the total amount you paid to us in the three (3) months preceding the event giving rise to the claim.

We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, lost revenue, lost data, or business interruption, even if advised of the possibility of such damages.

15. Indemnification

You agree to indemnify and hold harmless Maison Gravity d/b/a Graphic Service and any employees or contractors acting on its behalf from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising from: (a) materials you provide to us; (b) your use of deliverables; (c) your breach of these Terms; or (d) your violation of any third-party rights.

16. Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated to active subscribers by email at least thirty (30) days before taking effect. Continued use of the service after changes take effect constitutes acceptance.

17. Governing Law and Disputes

These Terms are governed by the laws of the State of California, without regard to conflict of law principles. Any dispute shall be resolved in the state and federal courts located in Orange County, California, and both parties consent to that jurisdiction.

18. Severability and Entire Agreement

If any provision of these Terms is found unenforceable, the remaining provisions remain in full effect. These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding the service.

19. Contact

Questions about these Terms:

Maison Gravity d/b/a Graphic Service info@graphicservice.co